Privacy Policy

We are Big Top Entertainment, based in Durban, South Africa.

Welcome to (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by Big Top Entertainment (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information”

refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, email address, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorized Customers: the names, addresses, phone numbers, email addresses, and credit card details of Authorized Customers.

Your name, email address, cell number, credit card details, and personal information is used only for billing, tax purposes, and to facilitate your order with us. We also require your child’s / children’s names and age(s), in order to create a personalised, downloadable show, if you purchase one.

If you decide to opt in to receiving marketing emails and newsletters from us, we will use your personal information for this purpose. You will be free to opt out at any time.

We use Google Analytics to collect anonymised information about your visit to our site, for use in marketing our services.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping

When you purchase from us, we’ll ask you to provide information including your name, billing address, email address, phone number, credit card/payment details. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests
  • Process payments
  • Comply with any legal obligations we have
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

We will also store comments or reviews, if you choose to leave them.

Authorized members of our team have access to the information you provide us. For example, both administrators can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our authorized team members have access to this information to help fulfill orders, and support you.

What organizations are collecting the information, and with whom may the information be shared?

In addition to our direct collection of information, our third party service vendors (such as payment gateways) who may provide such services such as credit card payments, may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

Personally Identifiable Information about Authorized Customers may be shared with affiliated agencies and third party vendors, in order to process a purchase on our Site (e.g. a payment gateway). 

We accept payments through PayFast. When processing payments, some of your data will be passed to PayFast, including information required to process or support the payment. Please see the PayFast Privacy Policy for more details.

Our website is hosted by Digital Ocean. Please see the Digital Ocean Privacy Policy for more details.

We use Dropbox to store information in the cloud. Please see the Dropbox Privacy Policy for more information.

Google Analytics is used on our site. You can find Google Analytics own privacy policy here:

If you wish to opt opt of Google Analytics tracking you can click here:

We use may Google Sheets in order store information about orders submitted on our website (excluding credit card information).

You can find Google’s privacy policy here:

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and ordering requests on the Site. We may email Authorized Customers about their purchase from the Site, or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific inquiries, or to provide requested information.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by Big Top Entertainment is securely stored and is not accessible to third parties or employees of Big Top Entertainment except for use as indicated above.


We accept payments through PayFast. When processing payments, some of your data will be passed to PayFast, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayFast Privacy Policy for more details.

What choices are available to Visitors regarding collection, use and distribution of the information?

We do not send Visitors and Authorized Customers unsolicited communications. A Visitor or Authorized Customer may opt in to receiving newsletters or marketing emails. A Visitor or Authorized Customer that has previously opted in, may opt out of receiving newsletters or marketing emails at any time. 


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

Are Cookies Used on the Site?

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select.

Cookies are used to keep track of anonymised user interaction on our site. We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using, with the drawback that certain features of website may not function properly without the aid of cookies.

Cookies used by our service providers

Our service providers may use cookies and those cookies may be stored on your computer when you visit our website. 

How does Big Top Entertainment use login information?

Big Top Entertainment uses login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyze trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorized Customers on the Site?

Big Top Entertainment has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know the basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information to comply with the law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of employees who are given a password in order to gain access to the information. Our Site is also protected by an SSL certificate. SSL stands for Secure Sockets Layer, a global standard security technology that enables encrypted communication between a web browser and a web server. While we take reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

We will never sell any of your personal information to a third party.

Your rights

These are summarized rights that you have under data protection law

  • The right to access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to complain to a supervisory authority
  • The right to withdraw consent

If you make a purchase from our Site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How long do we retain your data?

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for five years for tax and accounting purposes. This includes your name, email address, cell number, and billing addresses. If you opt in to our mailing list we will keep your data until you opt out.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links and embedded content from other websites: contains links to other websites. Please note that when you click on one of these links, you are moving to another website. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Contacting us

If you have any questions about this Privacy Policy, the practices of this website, or your interaction with this website, please contact us by emailing or calling +27814560703

These Terms govern your access to, usage of all content, Product and Services available at website (the “Service”) operated by Big Top Entertainment (“us”, “we”, or “our”).

Your access to our services are subject to your acceptance, without modification, of all of the terms and conditions contained herein and all other operating rules and policies published and that may be published from time to time by us.

Please read the Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to be bound by these Terms. If you do not agree to any part of the terms of the Agreement, then you may not access or use our Services.

Terms and Conditions

Accessing your digital download show

When you purchase a downloadable show from us, we will send you the link via email.

Our downloadable shows are stored in the cloud, within services such as Google Drive. You will need to access the cloud storage in order to download your purchased show.

IMPORTANT: Please check your SPAM folder for the download link.

Also, please ensure that you DOWNLOAD & SAVE THE SHOW FILE TO YOUR OWN DEVICE, before watching. If you stream the show directly from the cloud storage link that we send you, it may pause due to internet connectivity. We take no responsibility for the show pausing or buffering if you stream it, rather than download it.

Once you have downloaded your show it is yours to keep forever.

For personalised shows, please kindly note that you must download your personalised show to you own device within 7 days of receiving the download link. Once 7 days has elapsed we will delete the link to your personalised show, as we need to make room in our cloud storage for other clients shows.

For instant download shows, you will be allowed to download the show a maximum of 3 times, and the download link will expire 366 days from the date the link was emailed to you.

Refund Policy

Please note that due to the nature of digital download products, our downloadable shows are not eligible for a refund. We believe that your kids will love our shows. However, if you are not satisfied for any reason, please contact us to discuss. You can email, or call / WhatsApp +27814560703

Please also note that is it up to you to check your personalised show within 7 days of receiving the download link, or before the date on which you require the show (e.g. for a birthday party), whichever is sooner, to ensure that the personalisation is correct.

When purchasing a personalised downloadable show from us, you are responsible for providing us with the correct information, such as the age of the child, and the child’s name, along with the pronunciation. We cannot accept responsibility for errors made if incorrect information was supplied. However, should an error occur that is our fault, and the correct information was supplied, we will happily rectify the error.

Intellectual Property

The Agreement does not transfer from Us to you any of Ours or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Big Top Entertainment and its licensors.

Third Party Services

In using the Services, you may use third-party services, products, software, embeds, or applications developed by a third party (“Third Party Services”).

If you use any Third Party Services, you understand that:

  • Any use of a Third Party Service is at your own risk, and we shall not be responsible or liable to anyone for Third Party websites or Services.
  • You acknowledge and agree that We shall not be responsible or liable for any damage or loss caused or alleged to be caused by or in connection with the use of any such content, goods or services available on or through any such web sites or services.


Where use of any part of our Services requires an account, you agree to provide us with complete and accurate information when you register for an account.

You will be solely responsible and liable for any activity that occurs under your account. You are responsible for keeping your account information up-to-date and for keeping your password secure.

You are responsible for maintaining the security of your account that you use to access the Service. You shall not share or misuse your access credentials. You must notify us immediately of any unauthorized uses of your account or upon becoming aware of any other breach of security.


We may terminate or suspend your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately.

If you wish to terminate the Agreement or your Big Top Entertainment account, you may simply discontinue using our Services.

All provisions of the Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.


Our Services are provided “AS IS.” and “AS AVAILABLE” basis. Big Top Entertainment and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Big Top Entertainment, nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content or services through, our Services at your own discretion and risk.

Jurisdiction and Applicable Law

Except to the extent any applicable law provides otherwise, the Agreement and any access to or use of our Services will be governed by the laws of South Africa.

The proper venue for any disputes arising out of or relating to the Agreement and any access to or use of our Services will be the state and federal courts located in South Africa.


Big Top Entertainment reserves the right, at our sole discretion, to modify or replace these Terms at any time.

If we make changes that are material, we will let you know by posting on our website, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect.

If you disagree with our changes, then you should stop using our Services within the designated notice period, or once the changes become effective.

Your continued use of our Services will be subject to the new terms.